Refund policy

We want you to love your Masolo Beauty products. If something is wrong with your order, contact us within 30 days of delivery.

 

Unopened, unused items in their original packaging can be returned within 30 days for a full refund.

 

For hygiene reasons, opened or used beauty products cannot be returned, unless they arrived damaged or defective.

 

If your item arrived damaged, defective or wrong, email us a photo within 7 days and we will send a replacement or a full refund at no cost to you.

 

To start a return, email fashionmymasolo@gmail.com with your order number. Refunds are issued to the original payment method within 5-10 business days after approval.